At Emba Skin, your satisfaction is important to us. If you are not completely happy with your purchase, you may request a return within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The return request must be made within 7 days of the delivery date.
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when it was received.
- Proof of purchase or your order number is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used skincare products.
- Products that have been damaged due to misuse.
- Gift cards or promotional items (if applicable).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect product, customers are responsible for the cost of return shipping.
Contact Us
If you have any questions about our Return Policy or would like to request a return, please contact our customer support team with your order number and details of your request. We're here to help.