shipping

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

Standard Shipping: 3–7 business days
Express Shipping (if available): 1–3 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. Emba Skin is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

International Shipping

With international shipping we aim to deliver within 5-10 days dependent on location, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.